The link below is to a screencast on how to place a hold request on an item in our library catalog. I downloaded Jing on my home computer and used it to record. The process itself is not hard and I definitely would like to redo this one day. My problems with sound levels, etc. came about because of my equipment, not the software. I found Jing to be quite user-friendly and intuitive.
http://www.screencast.com/users/ksw42516/folders/Jing/media/d24e88ec-bdec-4a7c-a208-63c7b24bf65b
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