I have used chat before but I am not a huge fan, usually because if I am online, I am there for a purpose and do not want to be distracted. But a number of my friends use it a lot and try to coax me into chatting with them. So far, I have resisted. :) The most I use it is to chat with a support tech or agent, such as for my internet provider, my router manufacturer, or a hotel agent.
But I can see its advantage as a way for a patron to communicate with a librarian, such as LRCLive. Students who need help usually need it right then and do not like to wait until the next day for an answer, esp. if they are working on a research paper.
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